CS Help Desk

TADWA provides a help desk support facility designed to assist Computer Service contracted clients with computer related technical problems. The help desk is currently manned five days a week from 9:00am to 4:30pm each weekday (excluding public holidays).

When contacting the help desk it is important that you have plenty of information available. Information such as the error message, the program you are using to generate the error message, and any other information that could help. In addition to this it is important that you have the computer close to you and that the computer is turned on. The help desk person will want to know what is happening on the screen and will provide step-by-step instructions to try to resolve the problem.

Clients are encouraged where possible to complete the "Request for Support" form by clicking on the link to the right of this page. A help desk person will contact you as soon as possible to provide assistance.

Below is a list of links to information sites where you can perhaps find some solutions and tips and tricks for some products.

Useful Links

Outlook Express Email Account Configuration
A handy guide to help you set up an email account using Outlook Express.
Internet Explorer Information
A guide to using the Internet Explorer web page browser. Contains useful information about configuring your browser and tips to make the browser more accessible to people with disabilities.
How to connect the components of your computer
A document that shows you how to connect all your components together to make them work properly. It contains a picture to guide you. (Requires Adobe Acrobat Plugin)
Westnet Support Frequently Asked Questions
Lots of questions and answers available here for those using the Internet. Try looking here before you request support.
Anti-Virus Information for AVG Free Edition Users
Keep an eye on this site for alerts and support if you need to know more about viruses and Trojans.

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Patron: Mr. Barry J. MacKinnon, B. Econ., F.C.P.A., J.P., A.O.
Home Customised Aids & Equipment Computer Services General Information Refurbishment Items for Sale Internet Services Help Desk FAQ's Computer Training Microsoft Sponsorship Helping TADWA Disability Transport Showcase About TADWA Contact Us Sitemap TAD Around Australia TADWA Chat Forum Official Opening New Building	Home » Computer Loans Service » CS Help Desk CS Help Desk TADWA provides a help desk support facility designed to assist Computer Service contracted clients with computer related technical problems. The help desk is currently manned five days a week from 9:00am to 4:30pm each weekday (excluding public holidays). When contacting the help desk it is important that you have plenty of information available. Information such as the error message, the program you are using to generate the error message, and any other information that could help. In addition to this it is important that you have the computer close to you and that the computer is turned on. The help desk person will want to know what is happening on the screen and will provide step-by-step instructions to try to resolve the problem. Clients are encouraged where possible to complete the "Request for Support" form by clicking on the link to the right of this page. A help desk person will contact you as soon as possible to provide assistance. Below is a list of links to information sites where you can perhaps find some solutions and tips and tricks for some products. Useful Links Outlook Express Email Account Configuration A handy guide to help you set up an email account using Outlook Express. Internet Explorer Information A guide to using the Internet Explorer web page browser. Contains useful information about configuring your browser and tips to make the browser more accessible to people with disabilities. How to connect the components of your computer A document that shows you how to connect all your components together to make them work properly. It contains a picture to guide you. (Requires Adobe Acrobat Plugin) Westnet Support Frequently Asked Questions Lots of questions and answers available here for those using the Internet. Try looking here before you request support. Anti-Virus Information for AVG Free Edition Users Keep an eye on this site for alerts and support if you need to know more about viruses and Trojans.	Need Support? Request Computer Support CS Printable Forms General Information for Loan Applicants Information Brochure on Desktops Information Brochure on Laptops Computer Request Form - Desktop Computer Request Form - Laptop Customer Charges & Fees Mobile Phone Usage Policy (CS) Remote Assistance Policy (CS) Customer Service Charter (CS) To read these documents you must have the Adobe Acrobat Reader Plugin installed. Please click on the icon below to download and install.
	Many thanks go to the Zeus Design team from Central TAFE Western Australia for their assistance in constructing this web site.